BDD is committed to providing quality services to you and this Policy outlines our ongoing obligations to you in respect of how we manage your personal information. As an Australian early phase clinical research organisation (CRO), our services involve the collection of personal information.
Your privacy is very important to us, and we will act in a responsible manner with respect to any personal information that we may collect. We recognise the importance of your privacy, and that you have a right to control how your personal information is collected and used.
We have adopted the Australia privacy principles (APP) and intend to comply with the Privacy Act 1988. These govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Federal Privacy Commissioner at Australian Privacy Principles - Home (oaic.gov.au)
What Is Personal Information and Why Do We Collect It?
We would normally collect personal information directly from you (for example you may fill in a form or contact us). From time to time, we may collect information from a third party with your consent or with reasonable expectation that we would collect information this way (publicly available sources such as websites and directories).
Personal information is information or an opinion that identifies an individual (whether true or not). If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as personal information and will not be subject to this policy.
Examples of personal information we collect include: names, addresses, email addresses and phone numbers. This personal information is obtained in many ways including correspondence, by telephone, by email, via our website, from your website, from media and publications, from other publicly available sources, and from third parties.
We may collect personal information from you as part of a clinical research study managed by BDD. Such information is required to be redacted (that is, where the identity of a person cannot be disclosed).
We may also send you information and product updates, which you have requested. Therefore, we may sometimes share your personal information with a service partner, subject to confidentiality provisions, but will not otherwise disclose it to other companies without your consent or reasonable expectation.
We also collect your personal information for the purposes of analysing our services and customer needs with a view to developing new or improved services.
When you visit our website we may collect information such as browser type, operating system (etc). Our website may contain links to other sites. These linked sites are not under our control and we are not responsible for the privacy practices of such other sites.
We collect your personal information for the primary purpose of providing our services to you. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You can always choose to deal anonymously (or by providing a pseudonym), however this may impact our ability to provide you with the services you are seeking.
Cookies & Beacons
Our website may use web beacons from time to time. Web beacons or clear gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page. When you visit our website, certain information may be collected such as browser type, and operating system.
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it is their first time visiting or if they are a frequent visitor.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “tools” or “preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
We also use Google Analytics to help us understand how our customers use the website. Google Analytics anonymously tracks how users interact with the websites, including where they came from, what they did on the websites and whether they completed any transactions on the websites. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising through:
Facebook - https://www.facebook.com/settings/?tab=ads.
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you consent to us holding the information provided to us by the third party.
Disclosure of Personal Information
Your personal information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
We will not sell, share, or rent your personal information. We will not disclose any information, unless required by law or if we believe it necessary to provide you with a service you have requested. We may also do so to implement our terms of service, protect the rights, property or personal safety of another user, any member of the public or ourselves, or if our assets and operations are transferred to another party as a going concern.
By providing us with personal information, you consent to the terms of this Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follows this Policy regarding handling your personal information, but we cannot guarantee such third parties will agree to do so.
The site is not intended for individuals under the age of majority in your jurisdiction. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot ensure that personal information that we collect will not be disclosed in a manner that is inconsistent with this Policy.
Access to your Personal Information
You may access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing and we will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making the request for access). In order to protect your personal information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our privacy officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.
If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner:
GPO Box 5218
Sydney NSW 2001
Tel: 1300 363 992
This Policy may change from time to time. The most current version of this Policy is available on our website and can also be obtained by contacting our Privacy Officer at email@example.com.